Customer Support
Our commitment to our customers starts with the first contact and never ends
Customer support is an integral part of our total service experience. Efficiency and punctuality of support are crucial to our collaborative success. Therefore, we remain available for our customers, whenever and wherever they need us. We bring the same attention, service level quality, and responsiveness to all of our customers around the world.
Expert Help Wherever You Are
Remote Technical Support
Kansan Materials offers Remote Technical Support to assist our customers quickly and efficiently, regardless of location. Our expert technicians are available to diagnose and resolve issues remotely, reducing downtime and minimizing disruption to your production process. Whether it’s troubleshooting, system updates, or remote diagnostics, we ensure that our customers have access to immediate support whenever it’s needed.
Expert Support Right at Your Facility
On-Site Service Support
Kansan Materials provides on-site installation, commissioning, and erection services with its expert technical and engineering teams. This includes machine installation, training, start-up, commissioning, SAT, heavy maintenance, machine repair, and retrofitting projects.
Productivity and continuous development are possible with the training of operators and personnel. Thus, equipment is used effectively, and the cost of ownership is minimized through short time adaptation to the machines and equipment provided.
In addition to on-site start-up support, our customers may call for service anytime they require it.
Please ask your Kansan customer representative for more detail about the content of customer service packages.
Keeping You Running with the Right Parts
Remote Technical Support
To maintain optimal performance, we provide comprehensive spare part support for all of our machines. Kansan Materials ensures that genuine, high-quality spare parts are available to keep your equipment running smoothly. Our efficient spare parts delivery system minimizes downtime, helping you maintain productivity without interruptions. Should you need assistance with spare parts, our team is ready to guide you in selecting the right components and ensuring timely delivery.
