Customer Support

Our commitment to our customers starts with the first contact and never ends

Customer support is an integral part of our total service experience. Efficiency and punctuality of support are crucial to our collaborative success. Therefore, we remain available for our customers, whenever and wherever they need us. We bring the same attention, service level quality, and responsiveness to all of our customers around the world.

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Kansan Materials provides on-site installation, commissioning and erection services with its expert technical and engineering teams. This includes machine installation, training, start-up, commissioning, SAT, heavy maintenance, machine repair and retrofitting projects.

Productivity and continuous development are possible with the training of operators and personnel. Thus, equipment is used effectively, the cost of ownership is minimized through short time adaptation to the machines and equipment provided

In addition to the on-site start-up support our customers may call for service anytime, they require it.

Please ask your Kansan customer representative for more detail about the content of customer service packages.

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A dedicated technical support team is always ready for any inquiries round the clock. Our customers may reach us by direct phone calls, WhatsApp messages, e-mails, and/or by any means necessary. Services rendered are as follows

  • Troubleshooting and problem-solving for the machine failures remotely
  • Kansan does not work with integrators for programming. All our machine programs are done in-house by our programming teams. This dramatically decreases our response time and allows us to have full control over the process.
  • All our machines are coming with remote connection systems. The machines are registered to our network during the installation for any future intervention if required. This eliminates the need for an additional interface Kansan technical support team can remotely observe and support any machine around the globe.
  • Intuitive, comprehensive, and visual technical support documentation, service and instruction manuals, installation manuals, short videos, and walkthroughs are provided on a case-by-case basis by our support team.
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Most of the parts and components Kansan Materials use are from prominent branded suppliers. Our customers enjoy supplying these components from their local agents or distributors around the corner when they are in need.

Kansan’s MRP system has a spare part module for every machine platform that Kansan is manufacturing. The MRP system and Kansan Spare Part Team (SPT) constantly check the number of spare part inquiries, break down parts, and make a comparison with the running number of machines worldwide. The system assigns and ensures a live safe spare part stock for each machine model and or platform where necessary.